Refund, Returns & Cancellation Policy

At Qureshi Tour & Travel, we understand that travel plans can sometimes change due to personal circumstances, emergencies, weather conditions, transportation issues, or other unexpected situations. Our Refund, Returns & Cancellation Policy explains the general terms that apply when you cancel, modify, or request a refund for a tour, travel package, transportation arrangement, accommodation, or other service booked through us.

We aim to provide clear information about cancellations, refunds, booking changes, and applicable charges so that customers can make informed travel decisions before confirming a booking.

By making a booking with Qureshi Tour & Travel, you acknowledge and agree to the terms outlined in this policy, along with any specific cancellation conditions communicated to you at the time of booking.

1. About Our Travel Services

Qureshi Tour & Travel provides travel and tourism services that may include:

• Pakistan tour packages

• Northern area tours

• Hunza and Skardu tours

• Naran Kaghan and Shogran tours

• Kashmir and Swat tours

• Murree and other destination tours

• Family and group tours

• Honeymoon packages

• Customized travel packages

• Transportation arrangements

• Hotel and accommodation bookings

• Other travel-related services

Because different services may be provided by different hotels, transportation companies, tour operators, suppliers, or other third parties, cancellation and refund conditions may vary from one booking to another.

2. Booking Confirmation

A booking is considered confirmed when the required advance payment or full payment has been received and the booking has been accepted by Qureshi Tour & Travel.

Before making payment, customers should carefully review:

• Tour itinerary

• Travel dates

• Number of travelers

• Accommodation details

• Transportation arrangements

• Package inclusions and exclusions

• Payment schedule

• Cancellation terms

• Refund conditions

Any special terms communicated in writing for a specific booking may apply in addition to this general policy.

3. Cancellation by the Customer

If you need to cancel your booking, please contact Qureshi Tour & Travel as soon as possible.

Cancellation requests should preferably be submitted in writing through an official communication channel so that we can properly record the request.

The amount refundable, if any, may depend on:

• Date of cancellation

• Number of days remaining before departure

• Amount already paid

• Hotel cancellation conditions

• Transportation cancellation conditions

• Supplier policies

• Non-refundable services

• Administrative or processing charges

• Special or seasonal booking conditions

A cancellation request does not automatically guarantee a full refund.

4. Advance Payments

Many travel arrangements require advance payments to secure hotels, vehicles, transportation, guides, permits, or other services.

Once an advance payment has been transferred to a supplier or used to secure a non-refundable service, Qureshi Tour & Travel may not be able to recover the full amount.

Where a supplier does not provide a refund, the corresponding amount may be non-refundable to the customer.

Customers will be informed of applicable cancellation conditions wherever reasonably possible before confirmation.

5. Refund Eligibility

Refund eligibility depends on the specific booking and the cancellation terms applicable to the services purchased.

Where a refund is approved, the refundable amount may be calculated after deducting applicable:

• Cancellation charges

• Hotel charges

• Transportation charges

• Supplier penalties

• Processing fees

• Administrative expenses

• Non-refundable deposits

• Other confirmed service costs

Any amount already paid to a third-party supplier that cannot be recovered may be excluded from the customer’s refund.

6. Non-Refundable Services

Certain travel services may be non-refundable once booked or confirmed.

These may include, depending on the booking:

• Non-refundable hotel reservations

• Special discounted packages

• Advance vehicle bookings

• Transportation deposits

• Certain permits or entry fees

• Tickets or reservations subject to supplier restrictions

• Services already consumed

• Special event or seasonal arrangements

• Other services explicitly identified as non-refundable

Customers should review the booking terms before making payment.

7. Cancellation Close to the Travel Date

Cancellations made shortly before the scheduled departure date may result in higher cancellation charges because suppliers may already have committed resources to the booking.

For example, hotels may have reserved rooms, transportation providers may have blocked vehicles, and other suppliers may have declined alternative customers.

As a result, a cancellation made close to departure may receive a reduced refund or may be non-refundable depending on the supplier’s terms.

The specific cancellation conditions applicable to your booking will depend on the confirmed package.

8. Changes to a Booking

Customers may request changes to an existing booking, such as:

• Travel dates

• Number of travelers

• Hotel category

• Transportation type

• Destination

• Tour duration

• Room requirements

• Other itinerary arrangements

We will try to accommodate reasonable changes where possible.

However, changes may result in additional costs or cancellation charges from hotels, transportation providers, suppliers, or other service partners.

A booking modification is not guaranteed until it has been confirmed by Qureshi Tour & Travel in writing.

9. Date Changes

Requests to change travel dates should be submitted as early as possible.

Date changes depend on availability and the policies of the relevant hotels, transportation providers, tour operators, and other suppliers.

If a supplier charges a date-change fee, the customer may be responsible for that additional amount.

If the new travel dates have higher rates, the difference may also be payable by the customer.

10. Cancellation by Qureshi Tour & Travel

In certain circumstances, Qureshi Tour & Travel may need to cancel or significantly modify a tour.

Possible reasons may include:

• Severe weather

• Road closures

• Natural disasters

• Government restrictions

• Security concerns

• Transportation disruptions

• Supplier failure

• Insufficient availability

• Other circumstances beyond reasonable control

Where we cancel a service, we will communicate with affected customers and, where applicable, discuss available alternatives or refund options.

Any refund will depend on the amounts recoverable from relevant suppliers and the circumstances of the cancellation.

11. Weather and Road Conditions

Pakistan’s northern areas can experience changing weather and road conditions, particularly in mountainous destinations.

Heavy rain, snowfall, landslides, flooding, road closures, or other natural events may affect travel arrangements.

If travel becomes unsafe or impossible because of such circumstances, itinerary changes may be necessary.

Qureshi Tour & Travel will make reasonable efforts to assist customers with alternative arrangements where practical, but additional costs may apply depending on the situation and supplier policies.

12. Force Majeure

Qureshi Tour & Travel may not be responsible for losses caused by circumstances beyond reasonable control.

These may include:

• Natural disasters

• Severe weather

• Flooding

• Landslides

• Earthquakes

• Government restrictions

• Political or civil disruptions

• Road closures

• Epidemics or pandemics

• Transportation interruptions

• Strikes

• Security emergencies

• Other extraordinary events

Where such circumstances affect a booking, we will make reasonable efforts to communicate with customers and explore available alternatives.

13. Hotel and Accommodation Cancellations

Hotel cancellation and refund conditions are generally determined by the hotel’s booking policy.

If a hotel permits cancellation without penalty, the refundable amount may be returned according to the applicable booking terms.

If the hotel applies a cancellation fee or considers the booking non-refundable, the relevant amount may be deducted from any refund payable to the customer.

Hotel changes or upgrades may also result in additional charges.

14. Transportation Cancellations

Transportation arrangements may involve advance vehicle reservations and supplier commitments.

If a customer cancels transportation after confirmation, the applicable refund will depend on the transportation provider’s cancellation conditions and the timing of the cancellation.

Where a vehicle or transportation service has already been provided, the corresponding amount is generally not refundable.

15. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method, bank, payment provider, hotel, transportation company, or other supplier involved.

Customers should allow reasonable processing time for approved refunds to reach the original payment method.

Qureshi Tour & Travel will communicate any known delays where appropriate.

16. Refund Method

Where possible, approved refunds will normally be processed through the original payment method used for the booking.

In certain circumstances, an alternative refund method may be agreed upon between the customer and Qureshi Tour & Travel.

Customers may be required to provide accurate payment or banking information when an alternative refund method is approved.

17. No-Show Bookings

If a customer does not arrive for a confirmed tour, hotel reservation, transportation service, or other booked service without providing prior notice, the booking may be treated as a no-show.

No-show bookings may be non-refundable depending on the terms of the relevant supplier.

Customers are therefore encouraged to contact Qureshi Tour & Travel as soon as possible if they are unable to travel.

18. Partial Use of a Package

If a customer chooses not to use certain components of a confirmed package after the trip has started, a refund is not automatically guaranteed.

For example, unused hotel nights, transportation segments, sightseeing activities, meals, or other services may not be refundable if the supplier has already been paid or the service was reserved specifically for the customer.

Any refund will depend on the applicable supplier terms.

19. Customer Responsibility

Customers are responsible for providing accurate information when making a booking.

This may include:

• Correct names

• Contact details

• Travel dates

• Number of travelers

• Accommodation requirements

• Special requests

• Other information necessary to arrange the trip

Incorrect information provided by the customer may result in additional charges or booking problems. Such costs may not be refundable if they result from inaccurate or incomplete information supplied by the customer.

20. How to Request a Refund

To request a cancellation or refund, contact Qureshi Tour & Travel as soon as possible.

Please provide:

• Customer name

• Booking reference, if available

• Travel destination

• Travel dates

• Reason for cancellation

• Payment details or other relevant information

Our team will review the booking and determine the applicable cancellation and refund conditions.

21. Policy Updates

Qureshi Tour & Travel may update this Refund, Returns & Cancellation Policy from time to time to reflect changes in our services, supplier requirements, business practices, or applicable legal requirements.

The latest version will be published on this page.

Customers are encouraged to review the policy before making a new booking.

22. Contact Qureshi Tour & Travel

If you have questions about cancellations, refunds, booking changes, or any other travel-related matter, please contact Qureshi Tour & Travel through the contact information available on our website.

Website: https://qureshitourandtravel.com/

You can also visit our Contact Us page to submit your inquiry.

23. Final Terms

Qureshi Tour & Travel aims to provide transparent and fair information about cancellations and refunds. However, because travel arrangements often involve independent suppliers, the final refund amount may be affected by the policies and charges imposed by those suppliers.

Customers should carefully review the specific terms provided with their booking before making payment.

By confirming a booking with Qureshi Tour & Travel, the customer acknowledges that cancellation, refund, and modification conditions may apply based on the selected services and the relevant supplier policies.

Last Updated: September 25, 2026